That will depend if your current provider is signed up to the Rapid Transfer Process (RTP Provider List
), which allows us to organise everything for you.
If they are, you will be asked to give us authority during the process of placing your order so that we can arrange everything on your behalf, including the disconnection of your existing service.
Otherwise, if your current provider is not signed up to Rapid Transfer, then you need to contact them and disconnect that service before you can sign up for Belong. Keep in mind that we can’t check your line to confirm that we can provide you with a service until after you’ve disconnected your current service, so we can’t offer any guarantees that we will be able to connect you.
Regardless, it is important to check with your current service provider if there are any disconnection fees for your existing service so that you don’t end up with an unexpected bill.