Wi-Fi Connection issues Belong

Wi-Fi Connection issues

There are a range of factors around the home that can influence Wi-Fi speeds. Common causes include the presence of dense objects, bodies of water and wireless interference.

Common Causes of Wi-Fi issues:

Presence of dense objects
If a dense object is located between the modem and the device that are connected to each other wirelessly, this can inhibit the Wi-Fi signal or block it completely. Examples of dense objects include: refrigerators, filing cabinets, televisions, brick or marble internal walls, copper plumbing and mirrors.

Presence of bodies of water
Radio signals from wireless or cordless devices cannot properly penetrate through bodies of water; they can be distorted by the presence of common household items such as a fish tank, water bed or hot water system, thus affecting the speed of your Wi-Fi connection.

Wireless interference 
Interference can be caused by any electrical device but most commonly microwaves, base stations of cordless telephones, baby monitors, Bluetooth devices and even car door remotes.

To find out if there are issues with your Wi-Fi, we suggest first checking a device connected directly to the modem via an Ethernet cable is getting a good connection speed using a speed test site.

If the speed is slow when you are connected via Ethernet, then it is likely not a Wi-Fi issue. ADSL users please see ADSL general troubleshooting tips, NBN users please see our troubleshooting tips for Belong on the NBN. 

If it is a Wi-Fi issue, below are some tips to help you get the most out of your Wi-Fi. If you’re still experiencing slow speeds on Wi-Fi after checking these tips, please contact us

Tips to improving your Wi-Fi speeds: 

Change the position of your modem  
To minimise interference, you should move your modem to a higher position, such as on a shelf or cupboard, place it as far away as possible from the base units of cordless phones and avoid placing it directly on top of other electrical equipment. Ensure that it is also as centrally located as possible so you still get a good signal. Be mindful that the further away you are from the modem, the less signal you are likely to receive.

Change your wireless channel
Your modem transmits a signal on a particular channel, changing the channel can improve coverage and avoid interference. This is because most of your neighbours will also have Wi-Fi and if everyone is on the same channel, it is like having 100 people in a room all trying to have separate conversations. With trial and error, you may find an alternate channel that works best for you (suggested channels are 1, 6 or 11). See ADSL modem settings for instructions.

If you are an Apple iOS user and have the Belong Sagem modem (pictured below) and still experience slow speed on Wi-Fi after trying the above troubleshooting tips, you could try enabing a modem setting called ‘WMM Advertise’ (Wireless Multimedia) by following the below steps:
Sagem modem
  1. Ensure your Belong modem is plugged in and you are connected to it
  2. Open a new internet browser and enter into the URL bar your Default Gateway access: http://belong.gateway or (these details can be found at the back of your Belong modem)
  3. Enter the Username: ‘admin’ and Password: ‘Belong’ found at the back of your Belong modem
  4. Once you’re in the ‘Device Info’ page, if your Software Version (Line 7 from the top) is less than 9.35, click ‘Wireless’  on the left menu. If your Software Version is 9.35 or greater, this does not apply to you
  5. Untick ‘Disable WMM Advertise’ (Box 5 from the top)
  6. Select ‘Apply’ to save the change.

Note: The ticking of the ‘Disable WMM Advertise’ box may negatively affect your experience on non-Apple devices. If the main devices you use are non-Apple, we recommend you do not tick the ‘Disable WMM Advertise’ box. If your Belong modem is Software Version 9.35 or greater, this box should be left unticked.
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