How long will it take to get my Belong ADSL Broadband or Bundle service connected? Belong

How long will it take to get my Belong ADSL Broadband or Bundle service connected?

Modem delivery is generally between 1-4 business days. You will usually be connected between 2-23 business days depending on:

  • When your modem is delivered
  • What service you choose - Belong ADSL Broadband or Bundle
  • What you’re doing – moving from another provider to Belong or setting up a new Belong service; and
  • The status of your phone line.


See the table below for our usual timeframes:

Service Type

What you’re doing

How long it usually takes

ADSL Broadband

Moving ADSL service from another provider to Belong

2-7 business days

 

Setting up a new ADSL service with Belong

2-7 business days

ADSL Bundle

Moving your phone service from another provider on the Telstra network to Belong

2-7 business days

 

Moving your phone service from another provider not on the Telstra network to Belong

8-23 business days

 

Setting up a new phone line*

8-23 business days

 
*Please note if you need a new phone line installed, there may be extra costs in addition to an activation fee if trenching is required at your home. Please refer to the Belong ADSL webpage for current pricing and fees.

A Telstra technician will assess what work needs to be done and you will be given the choice of having the trenching completed through Telstra or you can arrange to have it done by a third party. For more information on new line installations see: Do I need a phone line to get Belong ADSL Broadband?
 
Once you have submitted your order, you’ll receive an order confirmation email indicating when your service should be activated. Once your Belong service is activated, we will let you know via SMS that your service is ready to use.

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