When you sign up for your Belong service we’ll ask you for your preferred payment method. You’ll pay for your modem when you sign up for your service.
Once your service is activated, we will charge your service in advance for that month. We will automatically debit your regular monthly charges from your nominated payment method on or around the 1st
day of each month.
If you do not have sufficient funds in your bank account on that date or if your credit card has expired, or if you cancel your recurring payment, your payment will not go through.
If your payment doesn't go through, we will notify you by SMS and email, and ask that you make a secure one-off payment by logging in to belong.com.au/pay
. If we don't receive your payment by the 10th
day of the month, your service will be suspended; if we still have not received your payment by the 25th
day, your service will be cancelled. Note, if you want to rejoin Belong after your service is disconnected, you'll be charged the then-current activation fee so we can connect you again.
You can update your payment details including credit card information, by logging into your Belong account belong.com.au/pay
If you are experiencing financial hardship, we can help. Please see What do I do if I can't pay?