If your payment doesn't go through, we will retry and if still unsuccessful, we will contact you by SMS to ask you to update your payment details at belong.com.au/pay.
If we don't receive your payment by the 10th day of the month, your service will be suspended; if we still have not received your payment by the 25th day, your service will be cancelled.
Note, if you want to re-join Belong after your service is disconnected, you'll be charged the then-current activation fee plus any outstanding overdue amounts to connect again.
If you are experiencing financial hardship, we can help. Please see what do I do if I can't pay?