Why haven’t I received my modem? Belong

Why haven’t I received my modem?

Delivery time for the modem is usually between 1-4 business days from confirmation of your order. You can track your modem delivery by signing in to your Belong account and viewing your Order Tracker

You don't need to sign to take delivery of the modem, our courier will leave it at the address you provided us during sign up if no one is home.

If you live in a gated community or an apartment block which is not readily accessible, Startrack will usually leave a calling card and deliver your modem to the nearest Post Office.

If you have not received a modem by the 7th business day then please contact us so we can follow this up for you.
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