Before you have a Belong service on the NBN connected at your place it is important to understand how you will be connected to a service on the NBN (see What is Belong on the NBN? for a basic overview).
Fibre to the Basement/Building (Qualification Message: Congratulations you can get Belong on the nbn network - FTTB)
If nbn co are re-using the existing wiring in your building, an nbn installer will need to connect the wiring to the nbn node in your building. You will need to work with your building manager to ensure the installer has access to the communications room where the node has been installed. Once your line is connected to the nbn node, the nbn installer will need access to your place to test the line so you need to make sure you are home.
If you have an existing service on your line (e.g. phone, fax or internet), access to that service will be lost during the connection of your Belong service so you may experience downtime while we complete your order. Your existing provider will be notified by nbn co when your phone line is disconnected. Once your landline phone service is lost, you won’t be able to make calls or port your telephone number. We suggest you use a mobile phone to make voice calls in the interim or use our Belong Voice app, which gives you unlimited standard national or international calls to selected countries. There are no lock in contracts and we’ll give you a national phone number for people to call you on. If you require a fixed voice service at your place due to priority assistance, Belong is not suitable for you.
Fibre to the Premise (Qualification Message: Congratulations you can get Belong on the nbn network)
If you already have your nbn connection box installed then you should think about the following before signing up:
- Do I have enough free space for my modem near my nbn connection box?
- Do I have a free power point for my modem near my nbn connection box?
- Do I want my modem to be installed where my nbn connection box is?
If you answered ‘no’ to any of the above, whether you choose Belong or any other service provider, you will need to engage an electrician to re-wire the connection between your nbn connection box and your modem. This will allow you to connect your modem to the nbn connection box, and position your modem where you want it to be.
If you already have an nbn utility box installed, but don't yet have an nbn connection box installed then you can proceed with ordering your Belong service; we’ll work with nbn co to organise an appointment for an nbn installer to come to your home to install an nbn connection box.
Prior to your nbn co appointment, you should have a think about where you would like your nbn connection box installed. Some of the things you should consider when selecting a location:
- Ensure there’s a free power point within 3 metres of where the nbn connection box will be installed
- Ensure the nbn connection box is installed as close as possible to where the modem will be located in your home
- Ensure you’ve considered the light that the nbn connection box emits e.g. it may not be a good idea to install it in a bedroom
- Ensure the nbn connection box is not installed outside your property, in the garage, in a wet area or in a hard to reach location.
Note: A standard nbn installation only allows for 40 metres of fibre optic cable connecting the nbn utility box (located outside your home) to your nbn connection box (located inside your home)
Belong on the nbn network - HFC (Hybrid Fibre Coaxial)
nbn co is using existing HFC networks (e.g. cable internet and pay TV) to connect customers to the nbn network. Depending on your situation, you may need nbn equipment outside your house, but nbn co will use any existing HFC infrastructure previously installed. An nbn installer will need to install an nbn connection box inside your house near an HFC wall-plate/socket.
Please ensure you have enough power points near your HFC wall-plate/socket to power both the nbn connection box and Belong modem, as well as any existing cable services (e.g. pay TV) that you want to keep.
If you have an existing cable service (e.g. internet or pay TV), access to this service will be lost during the installation of the nbn equipment and activation of your service. During the installation process, nbn co will install an HFC radio frequency splitter to allow your existing services to work after the installation is complete. It is nbn co’s responsibility to make sure your existing services still work after installation, so please get in contact with the nbn installer or with nbn co if you have any issues.
If you no longer require any of your existing services after your Belong service on the nbn network is activated, please contact your current provider to disconnect that service.