Belong on the nbn network is a broadband service delivered to you using a variety of different broadband technologies provided by nbn co. There are currently four ways Belong can connect customers to the nbn network:
- nbn network over Fibre to the Premise (also known as FTTP): nbn co runs fibre directly to a customer’s home. nbn co needs to install an nbn utility box (outside your home) and an nbn connection box (inside your home) to allow you to connect to the nbn network. On sign up we will determine if you need an appointment.
- nbn network over Fibre to the Basement/Building (also known as FTTB): Fibre is run to a multi dwelling unit (typically an apartment building), with existing internal copper wiring within the building used to connect a VDSL service (Very-High-Bit-Rate DSL). Customers connect via their modem to the existing telecommunications socket. If you have an existing service on the line you will experience downtime until we get you connected.
- nbn network over Fibre to the Node (also known as FTTN): Fibre optic cables are run from the telephone exchange to a street node or pillar, then the existing telecommunications copper lines are used to deliver broadband to the home. Customers connect via their modem to the existing telecommunications socket. If you have an existing service on the line, you will experience downtime until we get you connected.
- nbn network over HFC (also known as Hybrid Fibre Coaxial): nbn co uses the existing HFC networks (e.g. cable internet and Pay TV). Depending on your situation, nbn co may need to install an nbn utility box outside your house. nbn co will install an nbn connection box inside your house near a HFC wall-plate/socket. On sign up, you will need an appointment.
Belong does not offer voice or connections over the nbn network
If you would like to make phone calls, you can use our Belong Voice mobile app for unlimited standard national or international calls to selected countries. It’s easy to use and works just like calls to your smartphone. We’ll give you a new Australian phone number for people to call you on. There is no lock-in contract, just download the Belong Voice app and you’re ready to make and receive calls on the go, locally or overseas, anywhere you have Wi-Fi or mobile data. You can even use the Belong Voice app across three devices, including tablets. Belong on the nbn network is not a suitable product for you if you require a landline phone service at your place. Belong also does not support specialised services like medical alarms, lift phones or fire indicator panels.