How do I set up my Belong on the NBN FTTB/FTTN service? Belong

How do I set up my Belong on the NBN FTTB/FTTN service?

Check out our Belong on the NBN FTTB/FTTN set up tutorial video to get you up and running quickly or follow the simple set up instructions below.

Getting Started


  1. Before you start you’ll need to have received your activation SMS advising your service is now active. If you haven’t received your activation SMS please wait until you have received it before setting up

  2. Take your items out of the box and make sure you have all of the items outlined in your Quick set up guide

Plug it in

  1. Plug the power adapter into a power point, and connect the other end to the back of your modem 

  2. Switch on the power point and the black power button on the back of your modem.  Wait for the power light on the front of your modem to turn green.

  3. Connect one end of the white cable with grey ends to the grey port on the back of your modem labelled ‘DSL’

  4. Connect the other end of the white cable with grey ends to the wall socket

  5. Your DSL and Internet lights will blink initially and after a couple of minutes they will turn solid green 

  6. Once the power, internet and DSL lights on your modem are solid green, you’re ready to connect your devices to the internet! 

Get Connected 

You can connect to the internet using your Belong service in one of two ways, using Wi-FI or an Ethernet cable.


  1. To connect using Wi-Fi, select the network name that's printed on your Wi-Fi information card

  2. Now, enter the wireless network key when prompted.  (This information is also printed on the back of your modem)

You can connect all of your laptops, tablets, smartphones and other Wi-Fi enabled devices via this method


  1. To connect via Ethernet, connect one end of the Ethernet cable with the yellow ends into any of the sockets on the back of your modem that are labelled 'LAN'.

  2. Now plug the other end into your computers network socket 

  3. The Ethernet light on your modem will turn solid green when your computer is connected. 

Congratulations, you've now completed set up!

Set up Troubleshooting 

If you've followed these steps and you're still having difficulty connecting, please complete this troubleshooting.

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