Can you explain nbn™ connection speeds? Belong

Can you explain nbn™ connection speeds?

Your connection speed will depend on the speed tier that you select with Belong:

  • Basic (12/1)

    • Basic nbn services have a maximum achievable speed of 12 Mbps for downloading into the home and 1 Mbps for uploading from the home. If you need to speed up your service, get a Standard or Premium Evening Speed Boost.
  • Standard (25/5) Evening Speed Boost

    • Crank it up with our Standard Evening Speed Boost which gets you typical evening speeds of 15 Mbps for downloading into the home. Watch more shows online with minimal buffering.
  • Premium (100/40) Evening Speed Boost

    • Max it out with our Premium Evening Speed Boost which gets you typical evening speeds of 60 Mbps for downloading into the home so you have the freedom to download, game, and stream shows all at the same time.


Actual speeds may be faster or slower than your typical evening speed and will vary due to a number of factors including hardware and software configuration and internet traffic. These speeds exceed the capabilities of some content servers and computers. Even if you move to a higher speed by purchasing a Speed Boost, your nbn service can never go faster than the maximum line speed available from nbn co.

If you have used up all of your allowance, your connection speed will automatically be slowed. Check your data usage by signing into your account at belong.com.au/account or via the Belong app. We understand that this can happen from time to time, which is why you can change your data allowance online once per month in the ‘Manage Service’ section of your account.

If you have a Fibre to the Building (FTTB) or Fibre to the Node (FTTN) service your speed will also be impacted by the quality of your telephone line and your distance from the nbn node.
 

Check what’s impacting your internet speed

Downloading large files, updating software or backing up photos will impact the internet speed for everybody in your house. An easy way to check if any device is impacting speed is to disconnect each device from your home network one by one and see if there is an improvement in your speed. If you notice any improvement check what programs you have running on the device you disconnected.

If you are still having speed issues, connect directly to the modem using an Ethernet cable or to the nbn connection box (also known as network termination device or NTD) and try our troubleshooting tool to see what’s impacting your speed.
 

Check if anyone else is using your service

Slow speed may be caused by multiple people using your Wi-Fi connection. Use the following steps to see who is connected to your modem:

  • Belong Sagemcom modem
    • Open an internet browser and type 10.0.0.138 in the address bar
    • When prompted enter the username and password on the back of your modem
    • Click on “Device Info” then “DHCP” and you will be shown a list of the devices connected to your home network
    • If you think someone unauthorised is connected to your Wi-Fi, try changing your Wi-Fi password.
  • Belong Technicolor modem
    • Open an internet browser and type 10.0.0.138 in the address bar
    • Click on ‘Local network’ and you will be shown a list of the devices connected to your home network
    • If you think someone unauthorised is connected to your Wi-Fi, try changing your Wi-Fi password

Learn more about nbn network speeds.
 

This helped This didn't help

Thanks for your feedback!