NBN Connection Speeds Belong

NBN Connection Speeds

Your speeds will depend on the selected speed tier with Belong;

  • Basic 12/1mbps - max download speed is 12Mbps per second into the home, and your top upload speed is 1 Megabit per second.
  • Speed Boost 25/5mbps - max download speeds of 25Mbps per second into the home and max upload speeds of 5Mbps per second.
  • Speed boost 100/40 - max download speeds of 100Mbps per second into the home and Max upload speed is 40Mbps per second. *Limited to NBN Fibre to the Premises only.

Actual speeds may be slower and will vary due to a number of factors including hardware and software configuration, source and type of content downloaded, the number of connected devices and the performance of interconnecting infrastructure. Devices connected by Wi-Fi may experience slower speeds than those connected by Ethernet Cable.

If you have used up all of your allowance, your connection speed will automatically be slowed. Check your data usage by logging into your account online or with the Belong app.  We understand that this can happen from time to time, which is why you can change your data allowance online one per month from the ‘Manage service’ section of your account.
If you are connected directly to the modem via Ethernet cable or to the NTD try our troubleshooting tool.

If you have a FTTB/FTTN service your speed will also be impacted by the quality of your telephone line and your distance from the NBN Node. If you are connected via Wi-Fi, learn more about limiting factors.

Check whats impacting the speed
Activities such as downloading large files, updating software or backing up photos will impact the internet speed for everybody in your house. An easy way to check if any device is impacting speed is to disconnect each device from your home network one by one and run a speed test. If you notice any improvement in speed check what programs you have running on the device you disconnected.

Check if anyone else is using your service
Slow speed may be due to multiple people using your Wi-Fi connection. The below steps instruct you how to see who is connected to your modem:

  • Belong Sagemcom modem

    • Open an internet browser and type 10.0.0.138 in the address bar
    • When prompted enter in the username and password on the back of your modem
    • Click on “Device” then “DHCP” and you will be shown a list of the devices connected up to your home network.
    • If you see any devices you don’t recognise you should change your Wi-Fi Password. For help with this refer to our article Changing Wi-Fi Network Name and Password.
  • Belong Technicolor modem

    • Open and internet browser and type 10.0.0.138 in the address bar.
    • Click on “Local Network” and you will be shown a list of the devices connected up to your home network.
    • If you see any devices you don’t recognise you should change your Wi-Fi Password. For help with this refer to our article Changing Wi-Fi Network Name and Password.
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