NBN modem settings Belong

NBN modem settings

To change a setting in your modem, you’ll need to open your modem’s configuration page.

To do this:

  1. Log on to your Belong Wi-Fi (you don’t need to be connected to the internet to do this)
  2. Open an internet browser (e.g. Internet Explorer, Safari or Chrome)
  3. Type 10.0.0.138 into the address bar
  4. If prompted, type in your modem username and password:
    • Enter the username ‘admin’
    • Enter the password ‘Belong’

Below you’ll find some of the common settings that you may need to update in the modem interface. To understand which kind of modem you have, check the label on the back or bottom of your modem or use this quick reference guide:

User-added image


How to connect to Wi-Fi

Belong 4353 modem
You’ll find your Wi-Fi details on the Wi-Fi password card that came with your modem, and also on the sticker underneath your modem.

  1. On your device, find your modem’s Wi-Fi network name (SSID) on either 2.4GHz or 5GHz, then select the Wi-Fi you wish to connect to (5GHz will only be visible to compatible devices)
  2. When prompted, type the ‘Network Key’ (Wi-Fi password) exactly as shown on the Wi-Fi password card or sticker (passwords are case sensitive)
Sagemcom 4315 modem
You’ll find your Wi-Fi details on the Wi-Fi card that came with your modem, and also on a sticker attached to the back of your modem.
  1. On your device, find and select, your modem’s Wi-Fi network name (SSID)
  2. When prompted, type the ‘Network Key’ (Wi-Fi password) exactly as shown on the Wi-Fi card or sticker (passwords are case sensitive)
Technicolor TG797 modem
You’ll find your Wi-Fi details on the Wi-Fi card that came with your modem, and also on the sticker attached to the back of your modem.
  1. On your device, find and select your modem’s Wi-Fi network name (SSID)
  2. When prompted, type the ‘Wireless Key’ (Wi-Fi password) as shown on the Wi-Fi card or sticker (passwords are case sensitive)
How to change your Wi-Fi password (network key), network name and password

Belong 4353 modem
Make sure you’re connected via Wi-Fi or Ethernet, and the ‘Sync’ light is a solid green colour, then follow the steps below:

  1. On your device open an internet browser and type 10.0.0.138 into the address bar
  2. When prompted for the modem authentication username and password:
    • Enter the username ‘admin’
    • Enter the password ‘Belong’
    • Click ’Login’
  3. From the top menu, select ‘Wi-Fi’
  4. Select the network you want to change (e.g. 2.4GHz / 5GHz)
  5. Type your new network name and /or password (network key)
  6. Scroll down and click ‘Apply’ to save your changes
Once you’ve saved your new Wi-Fi network name and password, all connected devices will be disconnected from the network. To reconnect, each device will have to join the Wi-Fi network again using the new details.
 
Sagemcom 4315 modem
Make sure you’re connected via Wi-Fi or Ethernet, and the ‘Sync’ light is a solid green colour, then follow the steps below:
  1. On your device, open an internet browser and type 10.0.0.138 into the address bar
  2. When prompted for the modem authentication username and password:
    • Enter the username ‘admin’
    • Enter the password ‘Belong’
    • Click ’Login’
  3. From the left hand menu, select ‘Wireless’
  4. Under the ‘Wireless Basic’ settings, type your new Network Name in the SSID field
  5. Click ‘Save/Apply’ to save your changes (if you’re connected via Wi-Fi this will disconnect your device from your network and you’ll need to reconnect on the new network name)
  6. Under the ‘Wireless Security’ settings, type your new password under the ‘WPA/WAPI Passphrase’ field
  7. Click ‘Save/Apply’ to save your changes (if you’re connected via Wi-Fi this will disconnect your device from your network and you’ll need to reconnect on the new network name)
Once you’ve saved your new Wi-Fi network name and password settings, all connected devices will be disconnected from the network. You’ll need to join the Wi-Fi network again using the new details.

Technicolor TG797 modem
Make sure you’re connected via Wi-Fi or Ethernet, and the ‘Sync’ light is a solid green colour, then follow the steps below:
  1. On your device open an internet browser and type 10.0.0.138 into the address bar
  2. From the main screen, scroll down and select ‘Wireless’ under the ‘Local Network’ heading
  3. Under ‘Pick a Task’, click ‘Configure the main WLAN’
  4. Update the ‘Network Name’ (SSID) and /or ‘Encryption Key’ (password)
  5. Scroll down and click ‘Apply’ to save your changes
Once the new Wi-Fi network name and password settings are saved, all connected devices will be disconnected from the network. You’ll need to join the Wi-Fi network again using the new details.

How to improve your Wi-Fi connection by changing Wi-Fi channels and bandwidth

Belong 4353 modem
Make sure you’re connected via Wi-Fi or Ethernet, and the ‘Sync’ light is a solid green colour, then follow the steps below:

  1. On your device, open an internet browser and type 10.0.0.138 into the address bar
  2. When prompted for the modem authentication username and password:
    • Enter the username ‘admin’
    • Enter the password ‘Belong’
    • Click ’Login’
  3. From the top menu, select ‘Advanced’
  4. Select the Wi-Fi network you want to optimise (2.4GHz or 5GHz)
  5. Select ‘Wireless Environment’ then ‘Start Scan’ to find out if any neighbouring Wi-Fi networks may be impacting your signal strength
  6. Identify the Wi-Fi channel with the least overlapping interference from other networks
  7. Select ‘Basic’ then under ‘Channel Selection’, choose the channel with the least overlapping interference
  8. Click the ‘Apply’ button to save your changes

If there are no neighbouring Wi-Fi networks, you may be able to improve your connection by selecting ‘Advanced’ and changing the ‘Bandwidth’ to 40MHz (if the quality of your connection worsens then revert back to 20Mhz).
 
Once you’ve saved your changes, your device will temporarily disconnect from the network then automatically reconnect using the new network configuration settings.

Sagemcom 4315 modem
Make sure you’re connected via Wi-Fi or Ethernet, and the ‘DSL’ light is a solid green colour, then follow the steps below:

  1. On your device, open an internet browser and type 10.0.0.138 into the address bar
  2. When prompted for the modem authentication username and password:
    • Enter the username ‘admin’
    • Enter the password ‘Belong’
    • Click ’Login’
  3. From the left hand menu, select ‘Wireless’
  4. Tick the check box next to ‘Disable WMM Advertise’ and ‘Enable Wireless Multicast Forwarding (WMF)’
  5. Change the ‘Channel Selection’ to a different channel (channel performance will vary based on nearby wireless interference)
  6. Click ‘Save/Apply’

If there are no neighbouring Wi-Fi networks, you may be able to improve your connection by changing the ‘Bandwidth’ to 40Mhz (if the quality of your connection worsens then revert back to 20Mhz).
 
Once you’ve saved your changes, your device will temporarily disconnect from the network then automatically reconnect using the new network configuration settings.

Technicolor TG797 modem
Make sure you’re connected via Wi-Fi or Ethernet, and the ‘WAN’ light is a solid green colour
  1. On your device, open an internet browser and type 10.0.0.138 into the address bar
  2. From the main screen, scroll down and select ‘Wireless’ under the ‘Local Network’ heading
  3. Under ‘Pick a Task’, click ‘Configure the Main ‘WLAN’
  4. Change the ‘Channel Selection’ from ‘Auto’ to ‘Manual’, then select a different channel (channel performance will vary based on nearby wireless interference)
  5. Click ‘Apply’
If there are no neighbouring Wi-Fi networks, you may be able to improve your connection by changing the ‘Channel Width’ to 20/40Mhz (if the quality of your connection worsens then revert back to 20Mhz).
Once you’ve saved your changes, your device will temporarily disconnect from the network then automatically reconnect using the new network configuration settings.
 
How to change your modem login security details

Belong 4353 modem
By default, the admin login password is ‘Belong’. If you wish to change your modem’s admin password, make sure you are connected via Wi-Fi or Ethernet, then follow the steps below: 
  1. On your device, open an internet browser and type 10.0.0.138 into the address bar
  2. When prompted for the modem authentication username and password:
    • Enter the username ‘admin’
    • Enter the password ‘Belong’
    • Click ’Login’
  3. From the main screen, select ‘User Settings’
  4. Type the old password (‘Belong’), then type your new password into the open fields
  5. Click ‘Apply’
Once you’ve changed your password, you’ll need to log in again using the new details. If you forget the admin password, you can factory-reset the modem to restore the original default settings.

Sagemcom 4315 modem
By default, the admin login password is ‘Belong’. If you wish to change the modem’s admin password, make sure you are connected via Wi-Fi or Ethernet, then follow the steps below: 
  1. On your device, open an internet browser and type 10.0.0.138 into the address bar
  2. When prompted for the modem authentication username and password:
    • Enter the username ‘admin’
    • Enter the password ‘Belong’
    • Click ’Login’
  3. From the left hand menu, select ‘Management’, then ‘Access Control’
  4. Type the old password (‘Belong’), then type your new password into the open fields
  5. Click ‘Save/Apply’
Once the password is changed, you’ll need to log in again using the new details. If you forget the admin password, you can factory-reset the modem to restore the original default settings.

Technicolor TG797 modem
By default, there is no username or password to access the modem. If you wish to set the modem’s admin password, make sure you are connected via Wi-Fi or Ethernet, then follow the steps below: 
  1. On your device open an internet browser and type 10.0.0.138 into the address bar
  2. Select ‘Toolbox’ from the left hand menu
  3. Select ‘User Management’ from the list
  4. From here you can ‘Set the Default User’ and ‘Change the Password’
Once the user and password settings are saved, you’ll need to log in using the new details. If you forget the admin password, you can factory reset the modem to restore the original default settings.

How to see who is connected to your home Wi-Fi
When multiple people are connected to a Wi-Fi network it can slow the Wi-Fi speed. If you want to find out who’s connected to your Wi-Fi, you can follow these steps:

Belong 4353 modem
First, make sure you’re connected via Wi-Fi or Ethernet, the ‘Sync’ light is a solid green colour and then follow the steps below:
  1. On your device, open an internet browser and type 10.0.0.138 into the address bar
  2. When prompted for the modem authentication username and password:
    • Enter the username ‘admin’
    • Enter the password ‘Belong’
    • Click ’Login’
  3. From the main screen, you’ll see which devices are connected to your modem via Wi-Fi and Ethernet
  4. If you see any devices you don’t recognise you should change your Wi-Fi Password 
  5. You can also select a device and make changes to it on the network
For more options related to managing connected devices, select ‘Advanced’ from the main menu, then choose a device to make changes to, or select the Wi-Fi network for network options.

Sagemcom F@st 4315 modem 
First, make sure you’re connected via Wi-Fi or Ethernet, the ‘Sync’ light is a solid green colour and then follow the steps below: 
  1. On your device, open an internet browser and type 10.0.0.138 into the address bar
  2. When prompted for the modem authentication username and password:
    • Enter the username ‘admin’
    • Enter the password ‘Belong’
    • Click ’Login’
  3. From the left hand menu, select ‘Device Info’ then ‘DHCP’ to see which devices are connected to your modem 
  4. If you see any devices you don’t recognise you should change your Wi-Fi Password – you can do this by selecting ‘Wireless’ then ‘Security’ from the left hand menu.
 
Belong Technicolor TG797 modem
First, make sure you’re connected via Wi-Fi or Ethernet, the ‘Sync’ light is a solid green colour and then follow the steps below: 
  1. On your device, open an internet browser and type 10.0.0.138 into the address bar
  2. From the main screen under ‘Local Network’, you’ll see which devices are connected to your modem via Wi-Fi and Ethernet
  3. If you see any devices you don’t recognise you should change your Wi-Fi Password
  4. You can also select a device and make changes to it on your network
For more options on managing connected devices, select ‘Local Network’ from the left hand menu, then select ‘Devices’, to see the devices that are possible to change.

 
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