What do I do if I can't pay? Belong

What do I do if I can't pay?


If payment isn’t received or we don't hear from you by the 10th of the month, your Belong service(s) will be suspended. 
 
If payment is still not received or we haven’t heard from you by the 25
th of the same month your Belong service(s) will be cancelled. 
 
Note to re-join Belong after your service is disconnected, you'll be charged the then-current activation fee plus any outstanding overdue amounts to connect you again.

If your service is suspended you will still be able to use your limited phone service to call Triple Zero (000) Emergency.
 
If your service is disconnected, you will not be able to make any calls until you sign up for a new service.
 
I’ve been suspended, how do I get back online
If you make a full payment after your account has been suspended, your Belong service will be reconnected within two hours of the payment. To make a payment, please visit 
www.belong.com.au/pay

Why did I receive a payment reminder notification?

Your financial institution notified us that either your card has insufficient funds or had expired.  To update your card, simply sign into www.belong.com.au/pay to update your card details.

Financial hardship

Our Financial Hardship policy covers genuine unforeseen circumstances that may impact our customers’ ability to meet their current financial commitments.

We'll try to offer you ways to help you stay in control of your Belong account, such as payment arrangements over a period of time, so you don't have to pay the whole amount at once. 

You can discuss your individual situation with a member of the Belong team any time. Call us on 1300 235 664.

You may also wish to consider obtaining advice from a community financial counsellor by calling 1800 007 007 from anywhere in Australia (minimum opening hours are 09:30 to 16:30 Monday to Friday) or seek other assistance from a community welfare organisation such as the Salvation Army, St Vincent de Paul Society, Anglicare and others.


What happens if I get disconnected?
We’d love to keep you with us, so please contact us directly on 1300 235 664.  We can discuss your options and make sure you're getting all the benefits available from your Belong service.

If you're moving, check out 
Moving Home instead.

Please note
  • There is no refund on payments already made
  • Any outstanding amounts due will need to be paid.
  • If you're on a month to month plan and you cancel it after activation, but before your first monthly invoice, you’ll be charged one month’s plan charge.
  • If you’re on a fixed term contract and you cancel after activation, but before the fixed term contract has ended, you’ll be charged an Early Termination Charge.
Any Early Termination Charges incurred will be deducted from your nominated payment method on the date you cancel your service, or shortly thereafter.
If you want to re-join Belong after cancelling your service, please contact us on 1300 235 664.
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