What should I do if I have a complaint? Belong

What should I do if I have a complaint?

The first thing to do would be to let us know; we are not happy unless you are, so we would appreciate the opportunity to resolve any complaints that you have about the service. You can lodge a complaint by calling us on 1300 235 664, or contact us via email at complaints@belong.com.au

When you lodge a complaint, we will provide you with a case number, which we will use to track the resolution of your concerns.

Further information on how we handle complaints can be found in our complaints handling process.
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